Post GO LIVE Support

Our custom support plans are designed for different business types so businesses don’t have to pay if they are not using the services.

These plans are super competitive and offer highest level support from the technical team. Irrespective of the support plan, a dedicated support manager is assigned to each client ensuring no communication is missed.

We have a ticket management tool in place to gather the tickets raised by each client and its assignment is managed within the application itself. The mobile application is in place to manage the tickets making it even easier to track and assign.

Notifications while assigning the tickets, change in its status and reopening and closing are few features of our ticket management tool.

Hourly, monthly and annual plans are in place depending upon the size of the organization and inflow of tickets. These plans are offered as choices to all clients and our dedicated client manager discusses and explains the benefit of each plan before suggesting whats best suited for each client.

Each support ticket has SLA associated with it which comes into action as soon as the ticket is created or status of the ticket is changed. Micro level tracking of tickets ensures no time is wasted in assigning the ticket to the support professional.

Our thumb rule of “SINGLE POINT CONTACT” for client makes it easier for the clients to approach the client manager. Irrespective of the support professional, the client manager is responsible for all the tickets, their movement towards the completion and their timely delivery.